Shenzhen Airlines
Aboutthe company
Market position and key achievements
Shenzhen Airlines
Brief Description
Shenzhen Airlines — a major Chinese airline company that is part of Star Alliance and specializes in domestic and regional transportation. The company is known for its high level of service, efficient operations, and implementation of digital solutions to enhance customer experience quality.
Main Products / Services and Key Markets
- Passenger air transportation within China and across the Asia region
- Service programs, digital tools, and passenger services
- Key markets — Shenzhen, Guangdong, major Chinese cities, and regional destinations
Year of Establishment, Scale, Presence
- Founded in 1992
- Extensive route network, modern fleet, Star Alliance membership
- One of the key air carriers in southern China
What Makes Their Service Areas / Activities Interesting
- Demonstration of service standards and personnel training
- Insights into digital solutions for flights, check-in, and customer service
- Understanding of airline operational processes and quality management
- Opportunity to observe service teams at work and real-world service cases
Visitprogramme
What the visit includes
Visit Program
10:00–11:00 Shenzhen Airlines visit — operational zones, service processes, customer journey
11:00–12:00 Thematic presentation: Innovations in Service and Service Operations — digital tools, standards, quality management, customer experience
Note: The presented program is a brief introductory description.
For more detailed content, please send us a message, and we will send you an extended version of the program.
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