Haidilao
Aboutthe company
Market position and key achievements
Haidilao
Brief Description
Haidilao is one of China's most renowned and innovative restaurant brands, specializing in hot pot. The company has gained fame for its unique customer service model, high operational efficiency, and advanced staff training methods. In China, Haidilao is the benchmark for restaurant service.
Main Products / Services and Key Markets
- Hot pot restaurants, premium service, customer loyalty programs
- Staff training, standardization, and development
- Innovations in restaurant operations and digitalization
- Key markets — China, Asia, USA, Europe
Year of Founding, Scale, Presence
- Founded in 1994
- Hundreds of restaurants worldwide
- Extensive network of training centers, including specialized training hubs in China
What Makes Their Training Center / Activities Interesting
- Demonstration of "Haidilao-style" service standards
- Interactive training, staff development, and motivation methods
- Innovations: robotic kitchens, automation, smart operations
- Understanding the management model that made Haidilao a global phenomenon
Visitprogramme
What the visit includes
Visit Program
09:00–10:00 Visit to Haidilao Training Center — familiarization with training processes and service standards
10:00–11:30 Thematic presentation: Haidilao — innovations in service — customer experience, operational models, digital solutions
Note: The presented program is a brief introductory description.
For more detailed content, please send us a message, and we will send you an extended version of the program.
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